How do I get a Device Installed?

We offer a full UK, Ireland and Channel Island (Jersey) installation service using a network of over 1000 fully trained, qualified and Thatcham Regulated Installers who you can trust to fit to full Thatcham Quality Assured standards.

They can often offer a mobile service at your home, place of work or car dealership if required, prior to you taking delivery of your vehicle. Alternatively you can take your vehicle to one of the local approved installation centres whilst your tracking device is fitted.

Do I get a certificate as proof for my insurer?

Yes, if the system fitted is Thatcham approved. We email a certificate in PDF format or we can post a secure printed version as proof for you to supply to your insurer.

How do I get a copy of a TRI certificate if my insurer demands it?

You may not need an additional TRI certificate. We supply a standard proof of fitting and subscription certificate included with every Thatcham approved tracker that is fitted. We can also offer the additional TRI type of certificate online for a fee of £10 plus VAT once our tracker is fitted and made live.

How do I know the tracker is working?

When the engineer installs your system of choice, they will call the Global Telemetrics commissioning desk to verify a live position of your vehicle. At this time the Secure Control Centre staff will check the information provided by the device and confirm full operation of the tracking device. The information will include battery voltage, battery backup voltage, ignition key position (on or off) and its GPS position.

If you have a device that can log positions to an online account, please call 0800 279 6401* to request your account. Please ensure you provide your customer number to request this. The online account will be activated within 48 hours.

Please note, self track systems will not trigger alerts.

Can I see locations of my vehicle?

Our devices have capabilities of logging locations through our Mobile Device App. Please visit www.globaltelemetrics.com /app for further details.

When do I pay for the system?

You can often pay for your system after it is fitted and commissioned. Your approved installer will give you an installation form (proof of fitting) this will include your subscription information.

When do I pay for my 24 hour Monitoring Subscription?

Your subscription is due as soon as the tracking device is installed.

What do I do if my vehicle gets stolen?

Once a crime reference number has been obtained, we can openly communicate with the police. If you have one of our stolen vehicle products installed within your vehicle.

During the theft, Secure Control Centre staff will liaise with the police and endeavour to retrieve your vehicle with the GPS/GSM technology available. Please be aware, this technology is network dependant. You will have been provided with a customer card and user guide by the installtion engineer. This is a dedicated number for you to report a vehicle as stolen. You must obtain a valid crime incident number from the police and have your customer reference for the operative to allow them to liaise with the police for a fast response to your call.

If you have a uTrack, SmarTrack Fleet or Self Track or fleet system fitted, please note that this is a self tracking system only. If you require our stolen monitoring services, a theft assistance fee must be paid. Currently at £399+VAT per vehicle, this includes a years subscription to our services.

What is a Duration of Vehicle Ownership Subscription?

Duration of Vehicle Ownership Subscription covers you for the length of time that you own the original vehicle the device has been fitted to. The subscription maybe transferred to another vehicle once within the first 12 months of the installation date. Should the system be removed and refitted for a second time, or after the initial 12 month period, you are required to re-pay and re-start your subscription payment. All works must be carried out by a your Thatcham Regulated Installer. Please contact Global Telemetrics if you require details for an Thatcham Quality Assured installation company.

Please note Duration of Vehicle Ownership is not available on self tracking products.

What is an Annual Subscription?

Annual Subscription covers you for a 12 month period. This period is effective from the date the device has been fitted. However, if your vehicle has a specified collection date post installation the subcription will be effective henceforth.

Can I change from an Annual Subscription to a Duration of Vehicle Ownership Subscription?

You have the ability to upgrade your subscription cover within the initial 12 month period of your system being installed. Once you are out of this period, Annual Subscriptions are required. Please call 0800 279 6401* for our upgrade fee. This only applies to insurance approved stolen vehicle monitoring products.

Please note, we offer only annual subscription policies for Self Tracking products.

Can I keep my tracking system if I change my vehicle?

Yes. If you decide to change your vehicle, you can have the system removed and refitted to an alternative vehicle. All remedial work in relation to the system must be carried out by a Thatcham Regulated Installer.

Please bear in mind that if you have purchased a Duration of Vehicle Ownership Subscription, you may need to re-pay and re-start your subscription policy. If you have purchased an annual policy, you will not lose any subscription as the remaining time left on the policy will cover your new vehicle.

Please contact Global Telemetrics if you require details for an authorised dealership who can arrange the removal and refit of your tracking device. Labour cost will be applicable for this to be completed. The Thatcham Quality Assured installation company will refit and re-commision the device and provide us with the new vehicle details. New documentation will then be sent for your records.

If I change my vehicle, do I lose my subscription if pay annually?

No, we can transfer the Annual Subscription to enable cover being provided for the new vehicle with no administrative charges being charged.

Do I lose my subscription if I pay Duration of Vehicle Ownership?

Possibly, yes. If you sell your vehicle and have a brand new device fitted, this subscription will not transfer and you will need to restart your subscription. We look at every case individually, with a view of goodwill.

Please note Duration of Vehicle Ownership is not available on self tracking products.

I have purchased a vehicle with a tracking device fitted. Can I subscribe to it?

Yes. You will however, need to pay your own subscription policy. Any remaining policy from a previous owner will not be transferred to cover you. You can choose from an Annual or Duration of Vehicle Ownership policy. Please be aware, an administration fee will also be required at this point.

Once all fees have been processed we can activate the system for you. This will usually be completed remotely via our GSM/GPS technology. Should the device not re-activate, we may need to arrange for an engineer to carry out remedial work.

Please note Duration of Vehicle Ownership is not available on self tracking products.

What guarantee do I get?

Your device has a standard 36 month Global Telemetrics guarantee. This begins on the day the unit is originally installed. If a fault appears within this period we will repair or replace the device for you.

Should a fault develop within the first year of the system has being installed you are required to contact your supplying dealer who will aim to rectify the problem for you. After this period, please contact Global Telemetrics who will arrange for the required work to be completed.

We also offer an extended parts and labour warranty after the initial 36 month warranty has expired. We can offer this extended warranty for the unit, up to a maximum of 12 years from the original purchase date.

What happens if I sell my car with the device still fitted?

If you sell your car with the device fitted you will need to notify us. Once we have received this confirmation, we will be able to remove your details from the account.

If you have registered an email address with us, you can inform us of any changes using this registered account. Please send your email to: customerservices@globaltelemetrics.com

You will need to include your name, customer number and vehicle registration to confirm the changes required for us to update your account.

If you do not have a registered email address with us, please send a letter in confirming the changes.

What do I do if I want to change any details on my account post installation?

If you require us to change any details on your account, we must receive confirmation from the registered account holder.

If you have registered an email address with us, you can inform us of any changes using this registered account. Email directly to: customerservices@globaltelemetrics.com

You will need to include your name, customer number and the vehicle registration and confirm the changes required for us to update your account.

If you do not have a registered email address with us, please send a letter in confirming the changes.